Terms & Conditions

Last updated: August 2026

These Terms and Conditions ("Terms") govern the agreement between Emerald Event Planning (operated by Angelle Cassell, sole trader) and the client ("you") for the provision of event planning and coordination services. By booking our services, you agree to these Terms.

1. The Services

Emerald Event Planning will provide the services as set out in the agreed written quotation or service confirmation. Any changes to the agreed scope must be confirmed in writing and may result in a revised quotation.

2. Booking & Confirmation

A booking is confirmed when:

• You have received and accepted a written quotation from Emerald Event Planning
• A signed booking confirmation or agreement has been provided
• The required non-refundable booking deposit has been received

Until all three conditions are met, no date is reserved and no services will be carried out.

3. Payment Terms

Deposit

A non-refundable booking deposit is required to secure your event date. The deposit amount is confirmed in your written quotation. The deposit will be deducted from your final balance.

Final Balance

The final balance is due no later than 14 days before your event date, unless otherwise agreed in writing. Failure to pay by this date may result in the cancellation of services.

Expenses

Any agreed expenses (e.g., travel, printing, procurement costs) will be invoiced separately and must be pre-approved by you in writing before any expenditure is incurred.

Overdue Payments

We reserve the right to charge interest on overdue payments at 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellation by the Client

If you need to cancel your booking, you must notify us in writing as soon as possible. The following cancellation terms apply:

• More than 60 days before the event: The booking deposit is forfeited. Any further payments made (less expenses already incurred) will be refunded within 14 days.
• 30–60 days before the event: 50% of the total agreed fee is payable (plus any expenses incurred).
• Less than 30 days before the event: 100% of the total agreed fee is payable.

All confirmed supplier bookings made on your behalf remain your responsibility unless we are able to cancel or transfer them.

5. Cancellation or Postponement by Emerald Event Planning

In exceptional circumstances beyond our reasonable control, we may need to cancel or postpone your event coordination. In this case, we will notify you as soon as reasonably practicable. Where we are unable to provide a suitable alternative, a full refund of any fees paid (excluding third-party supplier costs already committed) will be issued.

6. Force Majeure

Neither party shall be liable for failure to perform obligations under these Terms if such failure is due to events beyond the reasonable control of either party, including but not limited to: acts of God, pandemic, government restrictions, extreme weather, civil unrest, or supplier failure. We will notify you promptly of any such circumstances.

7. Changes to Your Event

Any significant changes to your event (including guest numbers, date, venue or scope of services required) must be communicated to us in writing as soon as possible. Changes may result in an amended quotation. We cannot guarantee the availability of suppliers or venues in the event of a date change.

8. Supplier Relationships

We work with a vetted network of trusted suppliers. However, all contracts with third-party suppliers (venues, caterers, florists, photographers, entertainers etc.) are entered into between you and the supplier directly unless otherwise agreed in writing. We act as your agent in negotiating and coordinating suppliers but are not responsible for the acts or omissions of any third party.

9. Liability

Emerald Event Planning will use reasonable skill and care in the provision of all services. However, we shall not be liable for:

• Any indirect, consequential or special loss or damage
• Loss of enjoyment or disappointment arising from circumstances beyond our reasonable control
• The acts, omissions or negligence of any third-party supplier
• Any loss or damage caused by circumstances beyond our reasonable control

Our total liability to you shall not exceed the total fees paid to Emerald Event Planning under the relevant booking. Nothing in these Terms shall limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Public Liability Insurance

Emerald Event Planning maintains appropriate public liability insurance. Details available on request. Clients are advised to obtain their own event insurance for additional protection of deposits paid to third-party suppliers.

11. Data Protection

We will process your personal data in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12. Photography & Marketing

We may photograph events we coordinate for use in our portfolio, social media, and marketing materials unless you notify us in writing that you do not wish photographs to be taken or shared. We will always handle event photography with discretion and respect for your guests.

13. Intellectual Property

All creative content, mood boards, designs, plans and documentation produced by Emerald Event Planning remain our intellectual property until full payment has been received. Upon receipt of full payment, all event-specific materials are transferred to you for personal use.

14. Complaints

If you are dissatisfied with any aspect of our service, please raise your concern with us as soon as possible. We will endeavour to resolve any complaint promptly and professionally. Please contact: emeraldeventplanning2026@outlook.com.

15. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

16. Amendments

We reserve the right to update these Terms from time to time. The current version is always available on our website. Changes to your specific booking are only binding if agreed in writing by both parties.